Client
Life Maid Simple — residential cleaning company aiming to answer prospects quickly, cut repetitive emails, and make booking simpler.
Industry
Home Services · Residential Cleaning
Engagement
Website chatbot + FAQ design + booking guidance + analytics
Timeline
Pilot in 2 weeks · Iteration over 2–4 weeks
The Challenge
- ❌ Inbox overload from repetitive “pricing, availability, services” questions
- ❌ Slow responses outside office hours
- ❌ Manual back-and-forth to qualify and schedule bookings
What We Delivered
Experience & Operations
- ✅ Custom AI chatbot trained on services, service areas, pricing rules, prep, and policies
- ✅ Guided booking flow (collects basics: location, rooms/bath, date window, contact)
- ✅ Human handoff for edge cases and quotes that need review
- ✅ FAQ reshaping to reduce ambiguity and increase same-session completion
Ownership
- ✅ Chatbot content & guardrails that the team can update
- ✅ Light training so staff can tweak answers safely
Tech Snapshot
- Embeddable widget with branded UI
- Events to Google Analytics for drop-off & completion
- Leads to email and/or Google Sheets via webhook
- Night/holiday auto-reply profile
Results
Speed
Significantly faster replies on common questions—instant outside office hours.
Ops Load
Lower repetitive email volume, freeing staff for scheduled jobs and quotes.
Bookings
Smoother intake with structured info captured up-front.
Net effect: fewer back-and-forth emails, faster first responses, and a clearer path to booking.
“The chatbot answers the routine stuff instantly and gathers what we need for quotes. Our inbox is saner and customers get responses right away.”
— Operations Lead, Life Maid Simple
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