Passenger Communication Tool (2007)
In response to a critical incident at YVR, Pravesh Dookun designed and deployed a web-based communication system within two weeks that leveraged the airport’s digital signage network. Customer service agents could enter a passenger’s name and flight details, which were instantly displayed on pre-security monitors, helping families reconnect quickly. This rapid solution restored confidence and demonstrated how signage could deliver human-centered, high-impact innovation.
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Airport Display Migration (2018–2019)
As Subject Matter Expert, Pravesh Dookun led the six-month migration of nearly 1,200 airport displays
from legacy DOS software to a modern .NET platform. The phased rollout covered
FIDS, BIDS, GIDS, wayfinding, and LED boards, starting with non-critical screens and progressing
to mission-critical passenger information displays. With redundant servers, DHCP-based player hardware,
and GIS-mapped assets, the upgrade was delivered on schedule and without disruption, ensuring the
airport stayed future-ready.
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